Sat Nav/Phone: - Volvo On Call

XC90 Dave · Aug 2nd, 2010, 13:09

MY 10 Executive - has anyone else had the problem of their Volvo On Call system de-activating itself? I've checked with my supplying dealer and he reckons that the on call should be for 5 years. He has also suggested that if I re-enter the activation code it should work! Fingers crossed I'll try it tonight and report back.

XC90 Dave · Aug 3rd, 2010, 10:01

I entered the activation code provided by my supplying dealer and the fault has now gone away. The dealer did say that he has had a few newly supplied cars with this problem and that the problem may recur, fingers crossed!

LRS · Aug 3rd, 2010, 12:18

When I picked up my new MY2011 XC90, the originally supplied Volvo On Call activation code did not work and kept throwing up an invalid code message.

My dealer gave me a 2nd code which then worked OK. After you enter the code you then need to press the [ASSIST] to contact the call center. Explain to them that you are registering the car and they will then go through a number of checks with you to do it.

It's quite spooky when they do this as they will confirm things with you like - your engine is switched off, your windows are up, there are two people in the car, headlights are on...!

Hinckley · Aug 3rd, 2010, 13:10

This is not a new problem but reading the forums - does not appear to be a common one.

The system fitted to my 80 was a pain, the messages started off with 'on-call service required' - then after a while the system started deactivating itself, my dealer was good and they tried hard to help but they were unable to fix the problem - they just seemed to make the messages go away for a while.

If memory serves I think they said it was something to do with the modules back-up battery going flat - they replaced the module in my car three times and did numerous software re-loads/upgrades to no avail.

I looked hard into getting a MY2011 XC90 Exec - when I asked the salesman if the on-call system was the same model as used in my S80 - Oh yes Sir same unit - Doh!

Good luck.

Aug 2nd, 2010, 13:09	#1
XC90 Dave Member Last Online: Mar 1st, 2020 13:18 Join Date: Mar 2010 Location: Leicester	Volvo On Call MY 10 Executive - has anyone else had the problem of their Volvo On Call system de-activating itself? I've checked with my supplying dealer and he reckons that the on call should be for 5 years. He has also suggested that if I re-enter the activation code it should work! Fingers crossed I'll try it tonight and report back.

Aug 3rd, 2010, 12:18	#3
LRS Sugga Wannabe Last Online: Yesterday 08:19 Join Date: Feb 2010 Location: Reading	When I picked up my new MY2011 XC90, the originally supplied Volvo On Call activation code did not work and kept throwing up an invalid code message. My dealer gave me a 2nd code which then worked OK. After you enter the code you then need to press the [ASSIST] to contact the call center. Explain to them that you are registering the car and they will then go through a number of checks with you to do it. It's quite spooky when they do this as they will confirm things with you like - your engine is switched off, your windows are up, there are two people in the car, headlights are on...! __________________ - (MY22 \| XC60 B5 P AWD \| Inscription \| AAOS Google) -------- (MY22 \| XC40 B4 P AWD \| Inscription \| Sensus)

Aug 3rd, 2010, 13:10	#4
Hinckley Member Last Online: Nov 14th, 2011 16:42 Join Date: Feb 2009 Location: Silverstone	This is not a new problem but reading the forums - does not appear to be a common one. The system fitted to my 80 was a pain, the messages started off with 'on-call service required' - then after a while the system started deactivating itself, my dealer was good and they tried hard to help but they were unable to fix the problem - they just seemed to make the messages go away for a while. If memory serves I think they said it was something to do with the modules back-up battery going flat - they replaced the module in my car three times and did numerous software re-loads/upgrades to no avail. I looked hard into getting a MY2011 XC90 Exec - when I asked the salesman if the on-call system was the same model as used in my S80 - Oh yes Sir same unit - Doh! Good luck. __________________ Had 1981 265 GLE V6 Had 2003 S60 20T SE Had 2008 S80 D5 LUX Too many electrical problems Last 2009 Merc CLS Now 2004 S80 2.5T SE + Freelander! (BOGOF!)

Aug 3rd, 2010, 10:01	#2
XC90 Dave Member Last Online: Mar 1st, 2020 13:18 Join Date: Mar 2010 Location: Leicester	I entered the activation code provided by my supplying dealer and the fault has now gone away. The dealer did say that he has had a few newly supplied cars with this problem and that the problem may recur, fingers crossed!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)