sheerwater
Oct 9th, 2002, 09:11
Hi,
A follow up on my previos warning reference an internet company called
www.fhr.fr . I accessed this website, used the search engine to find the hotel I wanted. The website stated that certain hotels were available and I phoned and booked. I then got an email saying that the hotel I wanted was not available but they had booked me into a hotel 5 miles away. Not exactly what I wanted but was reasonably suitable.
The company then refused to accept payment for the holiday by credit card (they already had my number) and demanded a bank transfer. When I refused to pay by bank transfer they deducted 8% of the holiday cost from my credit card for cancellation. I put the transaction into dispute as the company broke all their own rules as published. The company then offered a refund 2 weeks later on condition that I did not contest the credit card ''theft''. Their payment schedule to me is 4 to 8 weeks when it took 2 days to deduct the money. My credit card company states that they have had several complaints about this company so far so my case is not isolated. The website looks great, the booking proceedure is easy. They have reputable UK hotels on board. In my case they didnt deliver the goods and it would appear that I am not an isolated case. Look at the site to see how good it is but for goodness sake dont book and if you know others warn them off.
Cheers Nigel site www.fhr.fr company name is QCNS-SAS FHR ...also known as EUROPE HOTEL RESERVATION
A follow up on my previos warning reference an internet company called
www.fhr.fr . I accessed this website, used the search engine to find the hotel I wanted. The website stated that certain hotels were available and I phoned and booked. I then got an email saying that the hotel I wanted was not available but they had booked me into a hotel 5 miles away. Not exactly what I wanted but was reasonably suitable.
The company then refused to accept payment for the holiday by credit card (they already had my number) and demanded a bank transfer. When I refused to pay by bank transfer they deducted 8% of the holiday cost from my credit card for cancellation. I put the transaction into dispute as the company broke all their own rules as published. The company then offered a refund 2 weeks later on condition that I did not contest the credit card ''theft''. Their payment schedule to me is 4 to 8 weeks when it took 2 days to deduct the money. My credit card company states that they have had several complaints about this company so far so my case is not isolated. The website looks great, the booking proceedure is easy. They have reputable UK hotels on board. In my case they didnt deliver the goods and it would appear that I am not an isolated case. Look at the site to see how good it is but for goodness sake dont book and if you know others warn them off.
Cheers Nigel site www.fhr.fr company name is QCNS-SAS FHR ...also known as EUROPE HOTEL RESERVATION