Originally Posted by Philip Fisher (Post 2636895)

As many people have reported there have been instances of failure of the electric motor in the rear axle. This unit is called the ERAD. In the past the entire unit has been replaced, which has been quoted as a circa 9k GBP cost. Repair is sometimes possible and there is now a repair and modification kit for this unit which I am led to believe is about 1.7k parts and about 12 hours labour. This will add up to a circa 3.5k GBP job to repair.

The ERAD can fail in different ways but common symptoms are hesitation on pulling away, pulling away then cutting out, juddering (axle tramp) or a loud clunking from the rear.

What I have found out recently is that Volvo has increased the warranty on this part to 5 years. Up to 4 years old they will pay for 100% of the repair cost. Up to 5 years old they will pay for 50%.

What I also now know is that this is strictly enforced. My car was 48 months old on 1.3.20. I had first symptoms on 8.3.20. I rang the dealer about a week later and it was booked in for 31.3.20. Due to UK shutdown I didn't get to the dealer until mid May when the codes were read and the fault diagnosed. The dealer tried very hard for goodwill for me, but Volvo UK refused as the 48 month deadline is strictly enforced. Volvo UK also have full access to the dealer software so they know exactly when the codes were read. So for me from Volvo all I am offered is 50% of the cost. Luckily I have an aftermarket warranty which should cover it.

So. For anyone experiencing any of the symptoms above, and if the car is close to either the 4 or 5 year anniversary then get to the dealer ASAP and get the codes read. It could save you a lot of money.

Hope that helps someone.

Originally Posted by jpbyes1 (Post 2708173)

Yes its a big help, i have the same issue and i only had my car 3 weeks with 29,900 miles on it at 3 years and 10 months old.

Got it back and it started juddering like the front and back was trying to go in seperate directions!.

It went in to my Volvo dealers service centre and they were fantastic, I have been a Volvo driver now for 15 Years and its been a breeze geting this resolved.

They suspected the ERAD and were on the money so to speak, I am looking forward to geting it back on Friday. Thanks Again and bit Thanks to Volvo.

Originally Posted by Philip Fisher (Post 2636895)

As many people have reported there have been instances of failure of the electric motor in the rear axle. This unit is called the ERAD. In the past the entire unit has been replaced, which has been quoted as a circa 9k GBP cost. Repair is sometimes possible and there is now a repair and modification kit for this unit which I am led to believe is about 1.7k parts and about 12 hours labour. This will add up to a circa 3.5k GBP job to repair.

The ERAD can fail in different ways but common symptoms are hesitation on pulling away, pulling away then cutting out, juddering (axle tramp) or a loud clunking from the rear.

What I have found out recently is that Volvo has increased the warranty on this part to 5 years. Up to 4 years old they will pay for 100% of the repair cost. Up to 5 years old they will pay for 50%.

What I also now know is that this is strictly enforced. My car was 48 months old on 1.3.20. I had first symptoms on 8.3.20. I rang the dealer about a week later and it was booked in for 31.3.20. Due to UK shutdown I didn't get to the dealer until mid May when the codes were read and the fault diagnosed. The dealer tried very hard for goodwill for me, but Volvo UK refused as the 48 month deadline is strictly enforced. Volvo UK also have full access to the dealer software so they know exactly when the codes were read. So for me from Volvo all I am offered is 50% of the cost. Luckily I have an aftermarket warranty which should cover it.

So. For anyone experiencing any of the symptoms above, and if the car is close to either the 4 or 5 year anniversary then get to the dealer ASAP and get the codes read. It could save you a lot of money.

Hope that helps someone.

Originally Posted by mikeyd2008 (Post 2731343)

Hi Philip having the same problem I have a 2016 XC90 . It’s ERAD is on the way out and dealership say it needs replacing at €4000. Thy tell me I have no warranty cover on this , you mentioned a 4 and 5 year warranty,is this standard or is this extended warranty that you had to pay extra for. If it’s standard where can I get a copy of this. Mike

Originally Posted by Rocinante (Post 2731753)

Other people may give better answers, from personal experience or be able to give you some hard evidence, but if I am reading it correctly, Volvo UK have decided to offer a goodwill gesture for this part up to five years old, as they have recognised the issue, as the standard Volvo warranty is 3 years.

If you are approaching Volvo Ireland, they may not have taken the same stance as Volvo UK on this matter, and simply be sticking with the standard warranty and not offering the goodwill gesture. (Are they different companies ?)

If this is the case you may have to approach Volvo UK, to have the issue resolved, if it is a UK car that you have. (The fact the car is in Ireland and the extend of Volvo service history may play a part as well ?)

Failing all that, I would suggest calling some of the dealers mentioned on here that have carried out the work, and get the information directly from them.

This is all speculation on my part from the responses given, but hopefully someone can provide more detailed information to hopefully get them to stump up some cash.

Originally Posted by XC90ii (Post 2749919)

The fault developed exactly 11 months after we bought the car. It's a 2017 model, on a 16 plate. We bought it from a Volvo dealer, so the ERAD replacement was covered by the Selekt warranty. There is so much that could potentially go wrong with a PHEV - we are definitely going to buy another warranty when the Selekt runs out in a few weeks time.