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-   -   FRF Motors (Volvo) Swansea (https://www.volvoforums.org.uk/showthread.php?t=57125)

Rufe Aug 21st, 2008 14:38

FRF Motors (Volvo) Swansea
 
My name is Simon and I have worked in the parts department at FRF Motors (a Volvo main dealer) for the best part of the last 10 years. I actually worked in a Nissan dealership parts department for a couple of years before here, selling parts. I have a genuine interest in cars and modifying, involving spending many weekends over the years at various meets and events of every type, camping or staying at most of the tracks around the country for various things. Luckily for me, my partner (lottie) is 100% as keen on cars as i am, belonging to many forums herself, and has allways been happy to join me.


I feel that the fact I have been a fairly big user of many forums over the last 5 or 6 years all helps me provide the service that I would expect to get if i was on the buying side of the equation. Main delaers tend to have a bad name i find, (sometimes it is justified of course, but not all times) and it can feel like an uphill batte at times trying to convince people that not everyone at every dealership is the enemy.


Working in a Volvo main dealer and being a big fourm user meant that eventualy the two came together. First of all i was allways able to offer any help or adivce that i could from the systems i use daily. Then i would sometimes get asked how much i could supply a certain part for, and i would sell a part here or there, though this then quickly snowballed in the amount that i was supplying through mail order, where today it is pretty much a full time job for me. I have the full backing for what I do, from the rest of the parts team in the dealership, though i tend to handle 99% of the enquiries myself. If you send me a message on this or any other site i use0 or to the email, it will allways be myself who is replying to you.


Over the years I have supplied countless parts to internet forum users, all of which have been given the maximum discount by us which varies from part to part. I take the cost price then add a small percentage to that price to hopefully make it the best possible price you will find for the genuine item, even after postage is added generally we will be cheaper than getting it locally. I haven't used gimmicks, I simply give the best possible price at all times.


I would like to add that I personaly have no financial gain from this, i do not make anything extra from this service, (as i have been asked on a few occassions). For me it really is a case of piles of extra work... lol (honest!) but i enjoy doing it and enjoy being able to provide this service to fellow volvo owners.

During normal office hours I am almost always available for help or to give prices for parts although I may not be able to reply to you outside working hours.

Please use this link for all of your parts enquiries:

Link Removed. Please read This post...

and I will always reply at the first possible opportunity.


All quotes given will show the full Volvo retail price, the discounted price you will pay and the cost of postage clearly. I take the service we provide here (to all internet users) very seriously with it getting my priority at all times.


Please continue to use this thread to leave any feedback for our services, it all helps me to be able to continue with what I have been doing for longer I suppose!

Thanks to everyone who has used us past, present and future!

Many thanks

Simon :)



EDIT:

Important: Please Read the following...

Jod T5 Aug 21st, 2008 15:07

lol....

The matter of gaining approval for your company to post as commercial posters is in hand Simon.....I am currently awaiting instructions.....

I for one can highly recomend the service provided by FRF.....and Rufe.....

Cheers
Jod

Nunchukhamster Aug 21st, 2008 17:30

I have purchased parts from FRF via Rufe a number of times, and would certainly recommend them to other folks.

S60-MBS Aug 21st, 2008 17:35

Like James and many others I have purchased bits off Simon and found him and his colleagues to be very helpful,parts are delivery very quickly and at minimum cost.

Hezi Aug 21st, 2008 18:00

Hi

I dealt with the guys at FRF (Rufe was having a day off "slacker" lol ) on the phone proffesional and very helpfull.:a1:

Citizen.Agfa Aug 21st, 2008 18:25

Simon and his colleagues set a new benchmark for customer service; as Tina said, "Simply the Best!"

Nick.

saufboy Aug 21st, 2008 18:36

The ONLY place to by genuine Volvo parts, i have bought most of my parts here with huge discounts for forum members and wouldnt go anywhere else, so i will highly recommend FRF and the big fella.

Terminator Aug 21st, 2008 18:57

Simon is a top man; knowledgeable, with very competitive discounted prices and excellent customer service.

dob Aug 21st, 2008 19:00

I personally would not go anywhere else for Volvo parts. Rufe is always willing to help and the service is second to none. Even with the postage which is normally next day the savings are huge.
THANKS MATE :a1:
Dob

Yosser Aug 21st, 2008 20:20

I agree with all the previous +ve comments.

I have bought genuine parts from Rufe/FRF a few times and will always turn to them 1st for genuine bits in the future.

Thanks Rufe.

pookie Aug 21st, 2008 21:41

Rufe rocks!!!!!!!!
I wouldn't dream of buying genuine parts anywhere else.I'm really surprised that the VOC forum doesn't already know of him.


Pookie

indie Aug 21st, 2008 23:34

Dealt with Simon, would recommend to all for genuine Volvo parts. Honest, reliable and a very speedy wallet friendly service. Won’t try any other supplier any more….

TJMurphy Aug 22nd, 2008 09:06

Another recommendation from me, bought some parts from Simon, he answered all my questions, even digging out the VADIS instructions for installation.

Tony

Rufe Aug 23rd, 2008 11:17

Hi and thanks to those who have replied here leaving feedback, it is very much appreciated.

I am still waiting for a reply to see if i can post an official introduction but will post something as soon as i can.

In the meantime thanks to everyone who has used us in the past, again, please feel free to leave any feedback here :D

Simon

Walt Smithson Aug 23rd, 2008 11:57

Hi,

I have used Rufe and FRF in the past, what a great set-up fast and efficient and a pleasure to deal with.

Keep up the good work guys, you will be my first port of call when I next I need some parts.

Walt (The Flying Sofa)

adamsky01 Aug 25th, 2008 02:54

just one thing to say simply the best now use them for all parts no longer use motor factors as frf can go cheaper on gen parts than most motor factors can go on oem A+++++++++++++++++++++++

scottishvolvo Aug 25th, 2008 18:50

Can only repeat what every other poster has confirmed. Top bloke, cheap original parts, great delivery and a pleasure to deal with.

brens-s80 Aug 26th, 2008 09:15

gets my vote
 
hi ,

i have bought some parts from simon for my daughters s70 and with such a great service and helpfulness will be doing so again very soon.

thanks simon for all your help

brendan

dooby Aug 26th, 2008 23:59

Hiya,

I've used Simon's services a few times and been pleased at the discount and the help.

Thanks, Pete

Alan M Aug 27th, 2008 19:34

I too have used FRF to buy parts and the help from Simon via the web and ovr the phone was excellent. All my questions were answered and additional advice was given. Cheers Rufe!!

cumbrianmale Aug 27th, 2008 23:22

Quote:

Originally Posted by Jod T5 (Post 397287)
lol....

The matter of gaining approval for your company to post as commercial posters is in hand Simon.....I am currently awaiting instructions.....

I for one can highly recomend the service provided by FRF.....and Rufe.....

Cheers
Jod

PM sent to Rufe

v8disco Aug 28th, 2008 09:57

Agree with all the above.

Great Service, Great prices and friendly as well.

many thanks Simon.

Martin

matt182 Aug 28th, 2008 13:49

used frf volvo for a few years. been in last couple of months with technical questions and simon has always been very helpful! Just ordered another part at a great price.

Rufe Sep 7th, 2008 19:06

Thanks again to everyone who has replied so far, it is appreciated

Simon, Trade Parts Advisor,
FRF Motors Ltd. :car:

overwoody Sep 9th, 2008 20:42

Top man, he has loads of time ans expertise, and will be back for more !

How do we convince them @ FRF to take PayPal !

Rufe Sep 10th, 2008 10:15

Quote:

Originally Posted by overwoody (Post 403234)
Top man, he has loads of time ans expertise, and will be back for more !

How do we convince them @ FRF to take PayPal !

lol, i am working on that one at the moment, but the powers that be are taking some convincing. :thumbs_up:

Citizen.Agfa Sep 10th, 2008 13:31

Quote:

Originally Posted by overwoody (Post 403234)
Top man, he has loads of time ans expertise, and will be back for more !

How do we convince them @ FRF to take PayPal !

Probably the 3.6% odd that paypal snaffle has something to do with it, that would knock a large hole in the tiny percentages Rufe is working to.

C.A.

cumbrianmale Sep 10th, 2008 21:46

Quote:

Originally Posted by Rufe (Post 403392)
lol, i am working on that one at the moment, but the powers that be are taking some convincing. :thumbs_up:

Quote:

Originally Posted by Citizen.Agfa (Post 403433)
Probably the 3.6% odd that paypal snaffle has something to do with it, that would knock a large hole in the tiny percentages Rufe is working to.

C.A.

You can now elect for the payment sender to pay the fees rather than the recipient.

Rufe Sep 11th, 2008 10:56

Quote:

Originally Posted by cumbrianmale (Post 403599)
You can now elect for the payment sender to pay the fees rather than the recipient.

I didnt know this, and may an option to consider as I didnt realise the fees were as high as 3.6%, which would mean we would actually be losing on the majority of our sales, so if that was the case then we simply couldn't do it.

I have asked the question to our management here in the past and simply got the reply of "lets not bother with that it will only complicate things," where my argument is that paypal would probably make things easier. I hadn't considered the high charges though, but if a buyer was willing to pay the fees then i cant see why we couldn't do it.

Will look into this again then i think

Simon

Citizen.Agfa Sep 11th, 2008 17:26

Quote:

Originally Posted by cumbrianmale (Post 403599)
You can now elect for the payment sender to pay the fees rather than the recipient.

Coo, didn't know that, that's v. useful info.

Regarding the percentage, I sold an article earlier this week; item, £45, p&p, £4, total £49, fees charged on whole amount, £1.87. By my rough estimation that's 3.8%; mind you, they prolly charge traders less than that, else who in their right mind would deal under those terms?

Regards, Nick.

cumbrianmale Sep 12th, 2008 01:32

Isn't it 20p + 3.6%?

Rufe Sep 12th, 2008 09:02

it is 3.4% plus 20p, i was looking into this yesterday

(3.4% of £49.00 = £1.67, plus 20p = £1.87)

However, it seems the receiver of funds can pay the fees, but only in a personal transfer, not for a sale, which looks to be a problem i feel

Citizen.Agfa Sep 12th, 2008 21:58

Thanks Simon, worth knowing.

Nick H.

Lou Ferrigno Sep 13th, 2008 19:24

Excellent Service from FRF
 
I contacted Simon last week regarding upper control arms for the rear suspension.
Very helpful on the telephone and a good discount on genuine volvo parts.
They arrived within 3 days and are both now fitted on the car.
Excellent service thankyou Simon of FRF.

dooby Sep 18th, 2008 10:50

Just received more parts from Simon. Ordered yesterday morning, arrived today.

When his price for genuine Volvo rear strut top mounts is less than a tenner off the price of aftermarket ones, it makes my decision very easy :-)

Cheers, Pete

saturnuranus Sep 18th, 2008 12:57

Ordered some paint (tin & pen) on Tuesday, had to wait for them to come in at FRFs end but I received them today. Top service really, great price, plus the chap on the other end is ever so polite :)

Top marks :car:

s60ben Sep 24th, 2008 17:00

Quote:

Originally Posted by Rufe (Post 403997)
it is 3.4% plus 20p, i was looking into this yesterday

(3.4% of £49.00 = £1.67, plus 20p = £1.87)

However, it seems the receiver of funds can pay the fees, but only in a personal transfer, not for a sale, which looks to be a problem i feel

To be honest Simon, Paypal is "good" but isn't the be all and end all... I wouldn't bother as a business which already has merchant services.... after all Paypal is renowned for payment problems, frozen payments and clawbacks and then the huge fees.....

Lets face it, To use Paypal people must have a bank account/debit card... so could transfer money electronically to your bank account... Or failing that, just ring you with their debit/credit card details much the same as I do every time.

I can strongly recommend Simon (and Jeff & Co) at FRF as a place and people to deal with, I've had my car in there for work (last minute panic stop) and also have bought many parts from them both by mail order and in person (I had a habit of visiting wales every couple of weeks, and I miss the drive across on the A483 from Chester to Carmathen at 4am ;) )

I've never had a problem getting parts from FRF, and the one part I had that failed was replaced with no hassle and no problems, I've bought plenty of stuff from them plus I've worked with FRF from a specialist perspective as well and know that their service/repair work is top class ;)

There you go Simon

mac2542 Sep 24th, 2008 18:36

FRF Parts
 
First order and extremely delighted with service.

Ordered radiator on Monday afternoon and received it this morning. Excellent packaging. Altogether a very pleasant transaction. I think I know where my future Volvo parts requirements will come from.

Thanks Simon.

John

chow Sep 25th, 2008 19:28

Having dealt with simon a number of times i can only say the guys a top banana

gumboots Sep 26th, 2008 15:19

Great Service
 
First time I've used Simon for parts and only wish I'd found him sooner.

S80 driveshaft Ordered Monday afternoon, arrived Wednesday morning, less than 48 hours after ordering. I couldn't have picked it up from my dealer any sooner and I didn't have to do the trip. :) And a discount into the bargain, it just gets better.

Thanks for a great service Simon.

David


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