This is possibly a bit late as Christmas and the New Year now seem like a distant memory, but I would like to wish a huge Happy New Year to you all and say thank you to everyone who has used us over the years, it really is appreciated by all of us here and lets hope it can continue as it has done.


All I can add is that I really am very sorry if I have not been able to reply to everyone who has sent me a message recently (here or through my web form, or email etc), as since returning I have simply been overwhelmed by the amount of enquiries I have been sent in the last week or so and I am currently working through them all as quickly as possible. I can only apologise for any delay in my replies and hope I can clear all outstanding messages very soon.


Many thanks once again,


Simon :D

Appreciate the feedback on the situation over there Rufe.

I made my payment two days ago and have not received a reply that and was wondering if everything was fine. Now I know how busy you guys were. You guys must be the top performing volvo parts center in UK! I see the parts dept here pretty relaxed.

Anyway I called asking for you (you were the only person I know there) and a very helpful colleague of yours picked up my call. He was very patient entertaining my calls as I had some problems with the payment. It took a while for me to catch his thick British English but he was helpful and friendly all the way.

In the end I totally forgot to ask for his name! Maybe he did mention it but I can't remember. To whoever your friend is, many thanks from me!

Yet again, super fast service - from picking up the phone, to payment being taken and call ending - under 3 mins!

As always, super fast service, knew exactly what I was after (Rufe with his quick reply to the parts request, and whoever it was on the phone for breezing through the call!)

I bet parts will be here by Wednesday - then I've just gotta find time to fit them!

:thumbs_up: to Rufe and the Team!

Wanted to say even thought I'm 6,579.79 miles away, I'm impressed with the service given considering how busy they are.

Package arrived safely and in good order yesterday. I will be doing more business with them for sure.

Many thanks to Rufe and also to his mates, Mike and Jeff for their hard work :thumbs_up:

Parts have just turned up! Thank you guys!!! :thumbs_up:

Great price and service, just a shame you guys use Royal Mail.

Thank you very much for your feedback, and I would like to explain why we use Royal Mail.


We generally use Royal Mail for hundreds of small items each month, and in all honesty we have had very few problems over the years, I believe only 1 item in 4 or 5 years has gone missing completely which we are currently claiming for (a long winded process), and some items have been delayed but have got there within 2 weeks which is within their accepted limit for 1st class items. I'm not exaggerating this but it is less than 1% we have had any issue with, we have had more complaints about DHL, who again they also have a very low percentage of issues compared to volume.



We do use DHL where we can, generally for anything bulky, for over 2 or 3 Kgs basically*, but for smaller items we send everything either 1st class recorded delivery or for higher value items we send next day special delivery) costing the customer between £1.40 and £7.99, which can be considerably less than the DHL charge. If anyone would prefer to pay the £10.00 DHL charge then we are always happy to do this, and some customers do request DHL even when we have quoted a lot cheaper going by Royal Mail.

(*The only exceptions are addresses which DHL charge a lot more than standard to deliver to, certain Scottish highland postcodes, and addresses off the mainland, so we use Parcelforce 48 where possible then as a compromise)


I hope this clears this up a bit, Royal Mail can be a bit hit and miss in some areas it appears, but so can any courier company too. I have looked into using other suppliers for taking small item orders but have found it difficult to find someone with no minimum order value, and who will give us a monthly credit account, but to no avail.


If anyone knows of a company that we could use instead of Royal Mail please let me know, I am going to look into it when I get chance, I would like to use a company that we have 1 or maybe 2 fixed prices for everything up to a certain weight basically, it would make creating quotes that little bit easier for me.


Thank you very much once again for your feedback, we really do always appreciate it.


Simon :)

Thanks for sorting my Bearing carrier and backing plate with all the shoes and gubbings Simon! And pass on my thanks to Jeff also! Two top blokes, I would say that though as you have just saved me £100!!!!!! Shame I can't buy you a pint or two down at the local, my sincere thanks will have to surfice. Much appreciated.

P.S. The price I said didn't include the VAT, you was right, my mate told me to get the lot from you

My issue with Royal Mail is sometimes it will be hard to arrange for someone to be home to sign for the item and the collections office (my one anyway) is only open till 1PM except on Wednesdays when it's open until 8 - well according to the card they leave, when I went at 6PM it was closed.

Frustrating and you can't phone them to have a moan as it's a stupid automated line. Hopefully someone might be home on Saturday for another delivery attempt but if not will have to see what happens.

Granted it probably works well for 99.9% of customers and I'd have been happy with them too had they been open at their advertised time.

Frf
 

Just received a part from FRF, my first time. Excellent service both from FRF and Royal Mail. Don't know why people are so keen to knock RM, wait till its "privatised" then see what the new owners make of the universal service obligation. Simon's answer explains that DHL pick and choose where to deliver, same as most courier companies.



Regards, Richard.