Well notch up another A* for Simon at FRF Motor's.

Rang Thursday to order replacement oil filter and fuel filter and was given great service the moment I got through, Simon was even calm when my order number had been cleared by the manager but still, got everything resorted, and earlier today recieved the good's.

Top class service, top class genuine part's, with a top class price that's even cheaper than eBay inc delivery and VAT!

Just another postive feed back for Simon, I will continue to order parts from him time and time again.

Emailed an enquiry for some service bits last night, came home from work and an email reply was waiting, so I rang up and placed the order and paid my monies.

Top notch service and great pricing.

I worked out that excluding the postage costs I was saving 28% on parts ordering through Simon instead of going to my local dealer.
Including the postage costs its still a 22% saving.

So as much as i hate paying postage costs I've just doubled up my order so i have the parts in for the next couple of services.

Thanks again Simon.

Has anyone from the club approached you to see if your dealership would have a parts stand at the BKV selling bits???

Another thumbs up for Simon.
Replied to email within 30 mins!
Rang to order parts. (Simon not about, probably on his break!)
Stuff arrived 48 hours later.

Excellent service.

Will use again & again.

Cheers,
Tel.

These people sell genuine volvo parts and send them to you cheaper than buying localy. Which is pretty damn good i think :P

Rufe is an absolute winner and my new favourite when it comes to buy genuine parts from now on! My order has been taken without any hassle and all parts were delivered two working days later, as promised over the phone! Excellent stuff!

Simon strikes again!
 

Took my Volvo 850 for M.O.T repairs and a kindly mechanic promptly disconnected the battery thus losing the radio code. As my car was secondhand there was no card in the maintenance book thus causing me a problem. A quick email to Simon and the problem was solved, How often does anyone reply back within the hour? Simon did. Thanks Mate, a pint is yours if we ever meet.
Wingchun.

Had my bi-annual air-con service was told I had a leaking evaporator. Emailed Simon with a quote for parts that evening recieved reply back next day. Parts arrived 48hrs after conformation of order.
Good prices great service will use Simon again beats my local Volvo dealer hands down

Thanks Alan

IMPORTANT NOTICE:

I hate to say it (yeah right) but I am actually having some time off work during July.

Week Beginning Monday 13th July 2009 I am OFF all week

Week Beginning Monday 20th July 2009 I am OFF all week

Week Beginning Monday 27th July 2009 I am OFF Monday, Tuesday and Wednesday.

Of course the dealership is still open as usual, but our mail order side of things will be affected.

I simply can not guarantee you will get the same prices that I can give, not because anyone is out to 'rip anyone off' but simply put, others here are not so keen to knock such huge discounts off parts as I do. Now don't get me wrong, I assure you that you will still get good discounts, a minimum of 15% off parts accross the board go's without saying, but on parts where i give 20%, 27%, 30% or 40% off retail price these you will probably find these wont be down so low if I am not handling the sale. Also, the others here are not used to handling mail order parts orders any where like I do, so where I can look at a part number and automatically know what to charge for delivery, the others here would not have a clue in fairness, no disrespect but its something they simply dont get involved with. I can only do my best to discourage people from calling us for enquiries during this time, unless its abolsultey essential!

However if I give you a reference number before I go away, rest assured you will still get the parts at the price I have quoted! No one would ever adjust my discounts on any order reference number. So please use reference numbers when possible to ensure the best possible price. All quotes I send to people now should have them, its a 5 digit number.

Ideally please get in touch for a quote before I go away, or when I come back. Messages sent during my time off will not be seen by anyone until I get back to work - EVEN if you see me online during this time (which i no doubt will be at some point). I am not ignoring anyone, but when I am off I simply cant help with prices and will have to leave everything build up until I get back in to work (allready i am not looking forward to that day!!)

Thanks to everyone once again, our online selling side of things has proved a huge success I hope you will agree, just a shame I have to take some time off :animal-smiley-040:

Simon :)

i agree with above went there collected my timing parts live local many thanks rubic cube

Enjoy your holiday Simon.

I think your dealer principal will need to realise you need an assistant who can monitor forums and deal with orders in your absence. You are entitled to holidays and can get ill. He must see a tangible benefit to the business you bring in, he now needs to invest in it so you get some help. Doesn't mean employing more staff but allowing you to train the current staff to cope.

agree with the above!
somebody should be trained or atleast informed about trading over the internet from the dealer while you arnt there or while your commited to other duties as some people can be at work!

Thank you, I am sure I will enjoy being off! I cant wait in all honesty, lol :D

Regarding the problems we have when I am off, well as it happens we have recently been working on this very problem. Basically one of the parts assistants who has been driving the parts van full time for a long time has now been brought back inside, as we have taken on another parts delivery driver, enabling mike to come back in. I haven't really had time to work with him properly as yet showing him what I do exactly, though he will be helping me more and more as time progresses. Also, we are waiting for a standard online order form to be put in place so all enquiries will come through to one single place making life a lot easier. (this should have been created a month ago, things move slowly here!).

Thanks very much to everyone once again,

Simon :)

Like I said in my PM Simon, many thanks for an A+++ service :)

I'd pm'd Simon a while back re park assist for a V70, had a reply to that PM within 30 mins. I'd kept the original pm and only eventually managed to phone during the week - on Friday my box of bits arrived!

Very impressive service, great prices, and its a refreshing change to deal with someone who has a clue what they're talking about!

Enjoy the holiday Simon, I think you've more than earned it :D

In regards to this, I might be able to help. I am a web developer with eCommerce experience, so in case of any further issues with online ordering or anything related, please PM me.

Have a great holiday, Simon!

Right then... all back to normal now! (well, nearly)

thanks for your patience everyone. if you still haven't had a reply then it wont be much longer now. I understand that many people found my inbox full while i have been off, in these circumstances i strongly suggest sending an email to me at frfvolvoparts@gmail.com which will never fill up!

all the best,

Simon :)

Hi Simon, you certainly have a good reputation on here :)

I'll be dropping you a line in a week or so for some service parts - currently I'm expecting it to be a PCV kit, timing belt & tensioner etc. I don't suppose you can do number plates as well can you? I'll be wanting some 'CYM' logo plates and the local dealer has previously stated he can't do them. No rush on an answer to this, haven't got the car yet lol.

All the best, and hope its not to frantic for you after your hols!

Excellent Service from Rufe before he went on holiday. Bits arrived next day with no issues.

Many thanks to Rufe and his team, Parts for PCV ordered on Monday and even with some having to be delivered in from Sweden received today!! Excellent service .

Towbar and electrics
 

Agree with all comments - top class service. - Cheers Simon.

I picked my towbar and electrics up yesterday from FRF (I'm fortunate to live 10 mins away) and they are superb.

Great service from Simon and the team at FRF - no doubt I will be back for more bits and bobs in the near future.

Cheers,


Tristan

Simon can you help:
http://www.volvoforums.org.uk/showthread.php?t=59497

Thanks Tony

Cat Back Exhaust
 

Fab response - great price on a genuine Volvo cat back Exhaust and supplied with two tailpipe finishing sections.....I am guessing one is for "best".... :thumbs_up: Rufe and chums

Big thanks to Simon.

Ordered a lot of service parts on tuesday and they arrived this morning, excellent service.

Cheers

Thanx Rufe,just what i needed & quickly delivered ;) :)

+1
 

Mark up another very happy customer for FRF. Great service and prompt delivery; Thanks Simon you're a star.

Great service
 

Simon's reputation and that of his colleagues at FRF is well deserved.
Very prompt reply and helpful advice from Simon himself, followed by speedy delivery of my order....and the price was right!
Thanks Rufe !!

What A Great Service
 

Ordered new front and rear discs for my 2005MY V70 D5 Geartronic, c/w pads. Simon saved me £150.00 by not using my local Stratstone dealership and that included delivery to Birmingham. Ordered the parts Wednesday afternoon and they were at my house friday morning. I don't think I need to say any more except a huge thanks to Simon and his team.

Another fantastic transaction from Simon, who was very patient with my multiple e-mails. It was a long process (no fault of Simon's, just on my part from trying to organise everything before my holiday in Europe and having given my mechanic cash, which meant he had to pay with his card).

Thanks again,
Tom

Thanks Simon for all the help getting some new balljoints sorted :)

Thank you once again to everyone for your continued support. It really is very much appreciated.

I dont reply in here very often as i dont want to 'spam' in here, but i do allways like to read the comments left by everyone.

All the very best,

Simon, and everyone at the FRF Volvo Parts Team. :car: :D

Just wanted to say a big thank you to Simon. I am a new member of this forum and Simon's service has been great, he sorted me out the parts numbers and discount on the parts I required and looked up the Code for the radio.

Big Thumbs Up :thumbs_up:

Chris

Have got Simon (Rufe) to get me parts on numerous occasions and the service, price and delivery have always been excellent.

However…I still don’t know why he can’t get me all the parts to build a new V50R for a £10 delivered!

Those body shells are a bugger to get into a box that fits into a DHL van. :p

Thank you Simon

I picked up my parts today from Bridgend and it's all good

I ended up having to come to Swansea today anyway because FRF were the only people who can offer my an oil service right away! Prob should've said hi, sorry!

Tell your team and everyone at FRF Volvo Swansea that their service was great and I will use FRF again!

great service, can't fault it, would recommend to anyone !!!!!!

Well since buying my 850R about a month ago I've spent around £500 with FRF (!), the latest purchase being a radiator. I've always maintained that it is easy to keep your customers happy when things are going well (you just ship what you've quoted when you promise), however its when things go wrong that customer satisfaction is tested...

The radiator I bought was delivered damaged - the external packaging was all undamaged, but inside the original factory packaged (again undamaged) was a nicely squashed and distorted radiator. Looks like Volvo's QA needs a bit of a kick up the jacksie! Obviously FRF had no idea of the damage when they shipped it. I sent Simon a few photos showing the damage and he was extremely apologetic and offered to ship out a replacement asap and collect the damaged one at the same time. This was arranged, and the new radiator arrived on the date agreed, as promised.

I've had similar experiences with other suppliers in the past, but they've always insisted on receiving the damaged item before inspecting it and then sending out a replacement - Simon's readiness to get a replacement out asap was a surprise to be honest, but a very welcome one at that - the radiator leak is getting slowly worse and will need swapping out sooner rather than later!

Anyway, in summary, I remain a very happy customer of FRF and will continue to use them as my supplier of preference - in fact I have another order looming - got a leaky brake master cylinder now ! :(

FRF & Simon - still a grade A :) Many thanks

customer relations and traing
 

simon would be an excellent candidate for the position of customer relation trainer at volvo, a lot can be leared from his attitude to his customers.

I am absolutely stunned with Simon & his colleagues efficiency & courtesy.

In a world plagued with poor service it's so nice to find people whose attitude is always positive & helpful; the prices are the icing on the cake.

Look foward to dealing with you again & many thanks

Dave

Ordered a cambelt and tensioner on Tuesday for delivery to France. He had it posted on wednesday and it arrived on saturday morning, all really well boxed. Excellent company to deal with and I can't fault the level of service. Would definately order from FRF again. Its a pleasure to deal with a friendly company. Well done:thumbs_up::thumbs_up: James.

RUFE & FRF Volvo (Swansea)
 

:thumbs_up:
What can I say that hasn't already been said, excellent service, goods received well packed and well before I had expected them, If you want quality parts, quality service and quality help there is only one place to go.......

:star::star:Rufe & FRF Volvo:star::star:

I reckon Simon will have to get the joiner in to widen the door casings at his house shortly.

Never needed to buy any parts yet , but what contact I've had with him has been informative. He is certainly an asset to this forum, without any doubt, nothing is to much trouble for him.