I purchased a volvo selekt car last year and had quite a few issues with it. As I had purchased it remotely and it was delivered then I was not able to pop in to the dealer. Many phone calls, emails and promises from the dealer (including escalating to the manager) later, nothing was sorted. I logged everything and then wrote a long letter to Volvo customer services. I was contacted the next day by customer services and they got all of the issues sorted including having the car serviced and repaired at my local dealer at the originating dealers expense. I even received a Fortnum and Mason hamper from them for my trouble. It restored my faith in the volvo selekt system that I had used for a number of car changes.
I hope this is of use to you.
Regards
|