Quote:
Originally Posted by Northview
....The dealer for my previous (non-Volvo) car always provided a valeted and fueled car with the expectation that I replace any fuel used. I expect most people respond to well to being trusted and do indeed replace the fuel. Those who look for a free ride are probably in the minority.
All of these things add to the overall impression a customer develops of their car ownership experience. Add the recurrent faults, the less than stellar dealer service, and a lack of attention to customer care and many people will start to wonder whether they'd buy another (premium-priced) Volvo next time around.
(I realise not everyone shares this view or the experiences I've mentioned)
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I share the same view as you. My previous non-volvo dealer would always release the car with petrol and left it to individuals to top up before returning the car. I suspect if someone abused this kind gesture then the next time they wanted a loan car, they would be politely told none available.