[AndyJudge]

A few posts back somebody asked what do dealers do to get a good rating, so here's what I've had with Ray Chapman in both York & Malton

Free Coffee & Danish (I tend to drop car off 1st thing in morning)
Free Mints
Free Water
Free Courtesy Car
Service department ring me before the car goes in to check no additional works required
Car is always cleaned & hoovered, even if like with the previous XC60 it went in for a new battery
Discount on any parts fitted without having to ask
They've also shouted me a bacon sarnie in the past
When I got this car I had to return it to get a Window fault resolved, they topped up the fuel to compensate me for having to make the journey to them.

Whereas the one time I went to what was Mill Sunderland

No Courtesy Car offered, OK it was warranty work but I did book it in advance
Could only get a lift to work, was advised I'd have to find my own way back
Service quote they gave me was over twice the price of Ray Chapman as they told me the Cambelt needed replacement despite the car not hitting any of the trigger points.
Car came back with dirty handprints on the bonnet

Think that covers everything