Quote:
Originally Posted by j001
Glad you got the work paid for by Volvo. I'm in a similar situation. Snows Volvo Southampton telling me the good will program expired in 2019 for my EGR issue with my 2014 V60 D4. Who was your contact at Volvo UK that got you this result of having the work paid for? What did you say to them? I tried talking to Volvo UK customer service and they just said it needs to go through local dealer who will contact their retailer team about good will. But Snows is saying it expired in 2019.. So any hints for getting a better result would be appreciated!
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Following as in similar position. 2015 XC60 which need egr valve and cooler replaced. Diagnosed by Volvo crawley. Asked for goodwill but they said it expired in 2019. They have sent a request for a goodwill anyway but still waiting to hear back.