Think guy said he was in a head office call centre, but he didn't know about Volvo. My initial call was to local dealership, but had to wait after initial contact to be put through to service.
So could be either volvo or stratstone. Feel sorry for the staff,cos they are required to try and upsell in order to maximise profits 📈. Its disgraceful behaviour i know, but sadly its the way of the world in the 21st century.
Thank you for confirming my initial reactions are correct.
Cheers Bob.
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2023MY V60 Plus PHEW
2015MY V70 D5
2004 V70 AWD R now sold
2002 V70 T5 SE now sold
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