"Few posts down someone even picks on people who use cars as a tool and have no mechanical knowledge!!! You mean most of the UK!!!! NOT EVERYONE WANTS TO GET THEIR HANDS DIRTY WITH A BLOODY Car".
Guess you mean me then.
My point is exactly that; not everyone wants to get their hands dirty with DIY maintenance. It's not a criticism, it's a fact of life. Some owners hope to circumvent car problems by purchasing from the 'Volvo Select' range (insert manufacturer of your choice), but even paying a premium price doesn't guarantee that the vehicle lives up to expectations in every way. I'd be just as disappointed as the OP, though I think that in this particular instance no dealer is likely to do what the OP hoped for.
No criticism of the OP was intended. Rather, as I said later in my reply, I hope that he can get the issue resolved satisfactorily.