The frequency of replies are.... low. One mail 3 days ago.
Easiest way to sort something like this out would be by phone. But when the phone is never picked up it's quite hard.
Customer support doesn't seem important. When the product isn't correct one would expect a fairly quick solution. It's a bit stressful to have a lot of money spent on something that can't be installed and the seller located in a different country isn't replying 🫤
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