[Quacker]

Originally Posted by James77

Upselling winds me up.

Year 3 service and first MoT of my last XC60 I received a call, 'Our tech has noticed your brake pads and discs are wearing would you like us to change them all whilst we have it up on the ramp' quotes something like £550. I ask, has it failed it's MoT he says no it's not even an advisory as needs to be 'x'mm before it's shows up as an advisory and the depth is some mm above advisory level. His response, we like to recommend you change the discs and pads at around 'x'mm before they get to advisory stage.

I said no!

Fast forward 1 year it passes it's year 4 and second MoT on the same (original discs and pads) still no advisory.

How many people I wonder fall foul of upselling and shelling out needless money?

The car was returned that same week on the origianal discs and pads and rear tyres having covered 36,000 in 4 years.

Lots of people must fall for it, because far too many upmarket brand dealerships try the same stunts. Audi dealers seem particularly keen on uplifting invoices at every opportunity thinking that every customer is a complete mug. Their experience is probably that a significant proportion are and pay up with not only no complaint, but gratitude for the dishonest advice.
Even a Nissan dealer's service sales rep phoned me up pre-service last year advising me to have an engine flush, air-con service and something else. All totally unnecessary crap to pad out their invoice and empty my pockets.