Thread: PCH v PCP
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Old Dec 13th, 2018, 13:19   #12
MtillingVolvo
Sales Monkey @Volvo Npton
 

Last Online: Jul 2nd, 2023 08:57
Join Date: Feb 2011
Location: Northampton
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Strictly speaking Salespeople shouldn't have incentives (or penalties) for funding a vehicle in a particular way as it encourages them to try and push customers into certain funding methods - this is a fundamental within the FCA regulations and also TCF (Treating Customers Fairly)

Sounds like the dealership you went to has a poorly set up commission structure for the salespeople which is ultimately detracting from the customer experience, which obviously shouldn't be the case.
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mtilling@bellsmotorgroup.co.uk
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