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Old Oct 16th, 2019, 12:03   #1
Kentish
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Last Online: Today 10:28
Join Date: Apr 2017
Location: Kent
Default Connectivity problem

Just wondering if anyone else is suffering with their car not connecting to the internet.
The story so far,
September 2018 took delivery of the car and inserted Sky mobile sim, instant internet connection and continued to work flawlessly, maintaining a signal even when the mobile phone could not.

16th September 2019 Car goes to supplying dealer for 1st service with no reported faults. Car returned the same day with service completed and software updated. There is no internet connection.

17th September car is returned to dealer for investigation, they report it works with technicians sim so my sim is faulty.

18th September new sim from Sky arrives and fitted, Car connects, is moved into garage and switched off, 10 minutes later car started.. no connection.

25th September Car back to dealer, they apparently found a fault with the VCM which they replaced, it seems a specific number of these units have been found to be problematic.

26th September received car back and I carried on testing and found that only twice has the car connected correctly as the Download center states " updates available", this is a map update I had not installed and will not as it proves the connection. All other times if the internet symbol is shown the car thinks it is connected but in fact is not as Download center shows no updates and the WiFi hotspot has no connection for devices.

8th October car back to dealer for investigation

15th October advised by dealer that full vehicle report has gone to Volvo and that they have come back to state that as my car has a front dash cam fitted it must be removed before they can proceed, the dealer will not touch it as they did not install it, so it is being removed by the blackvue installer who knows the dealership very well as he has fitted many of his units to vehicles at that dealership.
The dash cam in question is a Blackvue DR750S - 2CH, it was fitted professionally by blackvue.co.uk 2 days after my taking delivery of the vehicle and has worked without issue whatsoever, as had the internet.
This is apparently because Volvo have never approved the fitting of a dash cam to any of the SPA platform vehicles and apparently it could be causing the problem.
I do not think the cam has any bearing whatsoever on the fault with the internet, in my opinion the latest software update from Volvo broke it.

Sorry for the long post
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