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Old Oct 4th, 2019, 07:57   #12
MtillingVolvo
Sales Monkey @Volvo Npton
 

Last Online: Jul 2nd, 2023 08:57
Join Date: Feb 2011
Location: Northampton
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Hi,

Summary of some information published by Volvo today internally:

"•We are aware of a small number of bugs relating to account registration that are affecting the smooth installation of P-SIMs to customers’cars.

We encourage you to read the following information for helpful tips and advice (instructions I've put on previous posts)

As a general piece of advice, just sticking the P-SIM into the slot and expecting it to connect automatically will NOT work.

We are using a global Vodafone P-SIM that works in a different way to data SIM cards bought in the UK for this purpose.

For this reason, it is imperative that you follow the instructions as there are additional steps required to provision the service, particularly the roaming setting and the APN address.

•Do check that the vehicle is online (globe in top left-hand corner of the centre screen) before trying to create an account. Without this, whilst your device will be connected to the vehicle hotspot, you won’t have any internet access.

•Once the P-SIM has accessed the Vodafone network, the next stage is to create a customer account. We have found Apple devices(and the Safari browser in particular) to be unstable due to the way in which they cache data. Best results have been seen from using non-Apple devices with either Chrome or Firefox, in incognito/private mode. However, if you only have access to Apple devices, use any browser except Safari. We are working with Vodafone to improve this service.

•NB. The oneyear or 100GB data package does not start until the user has created a Vodafone account.Therefore, if the user is having difficulties and has not yet been able to create an account, they are not losing out on their data allowance"
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Main Dealer Based in Northampton
mtilling@bellsmotorgroup.co.uk
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