Quote:
Originally Posted by encroute
So, our broker - who I am now prepared to "out" as Nationwide Vehicle Contracts (@car_lease) have been less than useless - the Customer service response was:
"I am sorry that you remain unsatisfied, unfortunatly we are not able to consider this any further.
I appreciate that this is not the resolution you hoped and I apologise for the inconvenience this has caused."
Quite a response for potential breach of contract.
Hoping Lex will respond with a higher attention to detail.
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I do hope you’ve been shouting your concerns out loud and clear on Twitter? Nothing like Twitter shaming to get companies attention.
A certain large department store famous for Christmas adverts left our newly fitted washing machine wonky, then point blank refused to resolve, until I started tweeting photos of it with sarcastic comments, all resolved to my satisfaction in a flash!!
Car leasing is a dry subject at the best of times but if you can manage to inject some wit and sarcasm into your tweet, all the better for getting results I’ve found (now my favourite way of complaining)