I had an issue with mine that required the ICM/IHU software to be reloaded, updated first and seem to carry over the fault with the newer software, reload cured it, I had intermittent network connectivity, car would register to a network, have an IP but half the time wouldn't receive data. Unfortunately this wasn't covered by warranty and I had to pay for the software. All other radio functions worked, volvo on call worked, nav worked.
One other thing, first connection online takes a while, if possible connect to your home WiFi to confirm Internet is working first. Paying for software that may or may not fix it gets expensive quickly!
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