[RUTV70]

Have to say, Tim, old lad..you ain't exactly covered yourself in glory with this.
Having been in Sales and Marketing for over 35 years..and therefore knowing a little about customer facing skills..your "approach" is somewhat questionable.
I've actually insured with you for the last 3 years...AND just renewed...but I have yet to test your actual service because I've never made a claim.
I did..as your company requested..give you the opportunity to quote for my wife's car..or at least I tried...but gave up when you wouldn't answer the phone.!!!...she went back to Esure.!!
'nuff said.???
In the interests of fairness I should add that when I HAVE spoken to your staff I have received polite and courteous service.

Neil