[St Evelyn]

The screen bonding failed on both my 2012MY S80 and my son's 58-plate C30!

The S80 was first registered July 2011, bought by me July 2012 with 5K on the clock as an ex-Volvo UK vehicle. Still on original screen to best of my knowledge, with full Volvo history when it failed ~3 months ago with ~108K on the clock.
I called Volvo UK, explaining that I wasn't happy as the screen is an integral part of the safety cell and they asked me to take it to my local dealer and they would agree 'some' goodwill. Took it to MRG who initially said 'nothing we can do', however, when I explained that I'd already spoken with VCUK then went away and agreed a 100% goodwill gesture from Volvo for labour and consumables. The caveat, however, was that the dealer stated I had to take the liability for the glass should their technician break it when carrying out the procedure, at a cost of over £300.
After a number of discussions, I informed MRG (the only dealer that I had ever used for the S80) that I would no longer be using their services, nor would my son or wife (who drives a brand new XC60), and instead went to an independent Volvo specialist, Kings Motor Services of Westbury. They arranged for a local independent windscreen company to extract and re-fit my windscreen for £50 - without breaking it! I then had the same carried out to my son's C30, albeit this screen broke so I had a new screen fitted.

To summarise, VCUK seemed amenable to assisting with this issue, but the previously exceptional MRG, no longer independent and instead now part of Chippenham Motor Company, were quite happy to lose a loyal customer with 3 cars rather than stand behind the ability of their technicians to do their job properly!