Never been with them myself, but my brother was for 21 years without claim. They just automatically renewed every one of those years, and my brother just paid the renewal premium! Yes, I know!!
He had a renewal quote for a new car a couple of years ago and their quote was c£800, whereas a comparison run I did on his behalf came to the lower £400s. They suddenly offered to reduce to c£500! ,but he decided to move away from them. Trouble was, that although he had never claimed in that 21 years, they were showing a 6 year NCB on the renewal, and the new insurers had quoted on a 10 year + claim free (which of course it was). Getting that amended?? Protracted, to say the least.
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