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Old Nov 21st, 2013, 17:23   #8
mollusk
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Last Online: Aug 10th, 2020 15:45
Join Date: Oct 2004
Location: Needham Market
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Well it's confirmed, VCUK really don't seem to give a toss (in my personal opinion - but then I'm just a customer).

Dealer has now inspected wheels, agrees they're rubbish and has sent report and pics to VCUK. Almost instant response - not warranty, customer has plainly used an aggressive wheel cleaner (for which they cannot have any evidence at all). Err, no, wheels have been hosed off with tap water, and regularly washed with warm water with a little quality car shampoo.

Quite plainly Volvo has forgotten who pays their salaries - are they so secure in their market position that they can treat the purchasers of their product with such contempt. Just how are corroding wheels with an in service life of 9 mths./5000 mls. NOT a manufacturing issue.
On my 300 series "Redline" the (only set) alloy wheels have seen 25 winters and are unmarked!

I've been a Volvo anorak since the seventies, damn'it I take the pills so I wee the correct shade of corporate blue - I've lived through "lifetime care" and a technical dept. that actually talked to customers and always felt Volvo were worthy of my loyalty - but now VCUKs patronising "nothing to do with us" attitude is really turning me off. I shall certainly stick with my "not really Volvo" 300s but will my next new car be a Volvo - I very much doubt it.!

In my case my wheels cannot have been damaged by an "aggressive cleaner" - that is fact whatever Volvo choose to suggest - I rather favour poor quality porous water based coating or simple poor adhesion (or both). And before somebody suggest I don't know where my arse is, I've been in the trade all my life.

I will not let this go and will be talking to both Trading Standard and my Solicitors - the trouble is any action I take must perforce be against my dealer with whom I have no quarrel whatsoever (i have found my dealer to be superb in most respects and i would be reluctant to instigate proceedings). I discussed this very point with their Service Manager this afternoon so they will, at least, understand my dilemma.

I really hope somebody at VCUK reads this - but even if they did I doubt very much that they would be concerned in the slightest. As I have said before - I'm just a customer!

Mollusk, just as grumpy as I was.
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