Volvo Owners Club Forum - View Single Post - Volvo owners club insurance scheme via chris knott insurance

DJR916 · May 17th, 2023, 16:54

I thought I would share my experience with this Insurance Broker and the claims process.

I took out a policy on my XC90 last September, unfortunately on 11/05 I had a minor shunt in a car park. Chris Nott has no involvement with the claims process, when you call to make a claim they check which underwriter you are with and put you through to them.

Spoke to three different "claims teams" 1st put me through to No 2. Team 2 informed me that I was not insured and my policy had ended over a year ago, finally team 3 found my policy and started a claim for me. I was advised that I can still use the car.

Their approved repairer assessed the car on Monday and confirmed it would be booked in and done in approx 4 weeks though hopefully 3. This will be confirmed on either 16 or 17th May.

I called this PM as had no contact too now be told the repairs will be in some 6 or 7 weeks in the future though may be longer. On pushing for a firm date was advised they will check their job list a hopefully will come back by the end of the week.

Rang underwriter back who has said I can try another of their approved garages, I am waiting to see what their lead in time is. I have also been advised now not to use the car until the repairs are done at whatever time in the future and I cannot have a courtesy car until mine is physically in the body shop.

I did ring Chris Nott to complain about delays etc only to be advised it's not their issue and I have to take it up with my underwriter. In essence we will arrange a policy, take our commission and then you are on your own.

Pretty poor performance. I had a claim several years ago and my then broker was more than happy to pick up some issues I had regarding the lead in time and assist in expediting the repairs.

I am unsure as to whether I will be renewing with this company. The quote was very reasonable but the claims process thus far has been poor.

QUOTE=ChrisKnottIns;2697221]Happy New Year! I'm Nick and I represent car club specialist broker Chris Knott Insurance on this forum. I'm here to help with any car insurance questions and to offer members competitive quotes. In 2020, CK customers saved 16% on average against their alternative renewal by switching to Chris Knott.

To kick this year off we're offering members entry in our prize draw - just for trying us for a quote. So, if you get your car quote before the end of February you could WIN a Nextbase 522GW Dash Cam PLUS Sandisk 128Gb microSD Card - on-road protection for you as you drive.

Full prize draw details:
https://www.chrisknott.co.uk/news/ca...-dashcam-0121/

Our quoteline is 0800 023 4374 or you can request a callback using the online form or the callback pop-up widget at https://chrisknott.co.uk/CarQuote/?ref=4

best,
Nick

By the way, are you following us on Facebook or Twitter yet? If not, please give us a follow:
https://facebook.com/ChrisKnottIns
https://twitter.com/ChrisKnottIns

***
TESTIMONIALS
***

"Got a reasonable quote on the BRZ so will be taking CK up on that. Even better was the other half's MiTo quote. Much better than LV='s multicar quote. Oh and Admiral's was a joke!" gazza82, GT86 Owners Club

"Very good service with friendly staff and a great price." Keith James, Trustpilot

"Fantastic service from start to finish." Glenn Goodman, Trustpilot

"Good service by phone, and quick, too." Michael Denney, Trustpilot

"I'm a Chris Knott customer and have been for 20 years or so now - real good people who will match like for like quotes." Manda Ponium, Twitter

Mean average saving 16.5% against customers' invited renewal premiums elsewhere where disclosed. Period: 01/01/20 to 31/12/20.[/QUOTE]

May 17th, 2023, 16:54	#305
DJR916 New Member Last Online: Jun 15th, 2023 11:28 Join Date: Jun 2021 Location: King's Lynn	Not so happy Chris Nott Ins Customer I thought I would share my experience with this Insurance Broker and the claims process. I took out a policy on my XC90 last September, unfortunately on 11/05 I had a minor shunt in a car park. Chris Nott has no involvement with the claims process, when you call to make a claim they check which underwriter you are with and put you through to them. Spoke to three different "claims teams" 1st put me through to No 2. Team 2 informed me that I was not insured and my policy had ended over a year ago, finally team 3 found my policy and started a claim for me. I was advised that I can still use the car. Their approved repairer assessed the car on Monday and confirmed it would be booked in and done in approx 4 weeks though hopefully 3. This will be confirmed on either 16 or 17th May. I called this PM as had no contact too now be told the repairs will be in some 6 or 7 weeks in the future though may be longer. On pushing for a firm date was advised they will check their job list a hopefully will come back by the end of the week. Rang underwriter back who has said I can try another of their approved garages, I am waiting to see what their lead in time is. I have also been advised now not to use the car until the repairs are done at whatever time in the future and I cannot have a courtesy car until mine is physically in the body shop. I did ring Chris Nott to complain about delays etc only to be advised it's not their issue and I have to take it up with my underwriter. In essence we will arrange a policy, take our commission and then you are on your own. Pretty poor performance. I had a claim several years ago and my then broker was more than happy to pick up some issues I had regarding the lead in time and assist in expediting the repairs. I am unsure as to whether I will be renewing with this company. The quote was very reasonable but the claims process thus far has been poor. QUOTE=ChrisKnottIns;2697221]Happy New Year! I'm Nick and I represent car club specialist broker Chris Knott Insurance on this forum. I'm here to help with any car insurance questions and to offer members competitive quotes. In 2020, CK customers saved 16% on average against their alternative renewal by switching to Chris Knott. To kick this year off we're offering members entry in our prize draw - just for trying us for a quote. So, if you get your car quote before the end of February you could WIN a Nextbase 522GW Dash Cam PLUS Sandisk 128Gb microSD Card - on-road protection for you as you drive. Full prize draw details: https://www.chrisknott.co.uk/news/ca...-dashcam-0121/ Our quoteline is 0800 023 4374 or you can request a callback using the online form or the callback pop-up widget at https://chrisknott.co.uk/CarQuote/?ref=4 best, Nick By the way, are you following us on Facebook or Twitter yet? If not, please give us a follow: https://facebook.com/ChrisKnottIns https://twitter.com/ChrisKnottIns * TESTIMONIALS * "Got a reasonable quote on the BRZ so will be taking CK up on that. Even better was the other half's MiTo quote. Much better than LV='s multicar quote. Oh and Admiral's was a joke!" gazza82, GT86 Owners Club "Very good service with friendly staff and a great price." Keith James, Trustpilot "Fantastic service from start to finish." Glenn Goodman, Trustpilot "Good service by phone, and quick, too." Michael Denney, Trustpilot "I'm a Chris Knott customer and have been for 20 years or so now - real good people who will match like for like quotes." Manda Ponium, Twitter Mean average saving 16.5% against customers' invited renewal premiums elsewhere where disclosed. Period: 01/01/20 to 31/12/20.[/QUOTE] Last edited by DJR916; May 17th, 2023 at 17:44.