[glynh]

So before fireworks :

1 - Make sure it is your order reference. Compare any order numbers and suchlike.

2 - Get them to check other orders placed on the same day

3 - Accept nothing, its not what you ordered, maybe if it was one item wrongly ticked then could have wriggle room (wanted light grey, got dark grey), but a completly different colour/spec.

I would put money that they transposed the order with someone elses and someone else is royally annoyed that their car turned out to be a completely lower spec on arrival.

And how inconvenient it is, if you dont get what you want then when it is all finalised, order from a DIFFERENT dealer.