[BrianMorrison]

I have just joined the forum this morning.

I have very recently bought a used 2006 V70 estate which needs a new battery, obviously the radio code number will be lost when the battery is disconnected.
The Volvo dealership in Preston wasn't a bit of use when I asked them for help, stating that the car radio wasn't 'on file'.

Having read about how helpful FRF Motors Swansea are on the same subject I gave them a call only to be told that I would need to bring the car in to them along with the ownership papers etc. I explained that I lived in Lancashire and so that was really out of the question.
This leaves me a bit baffled as to how other people in the forum could acquire a radio code via a phone call but I can't.