[Georgeaa]

I've had an open case with Volvo Customer Relations to resolve an issue where my local preferred retailer (Lookers Volvo Stockport) does not appear in the list of preferred retailers from within the My Volvo website. I sent an email today to inquire what the status was (I was told 1 month ago that I would receive an update in about 2 weeks). I received an automated response to my email, but nothing further, until mid afternoon, when I received this

Your Volvo ID has been changed

We´re sorry to see you go!

This e-mail is to confirm that your Volvo ID has been deleted and cannot be restored. You can no longer log in to services that require a Volvo ID, such as My Volvo web, the Volvo On Call app and send-to-car functions.

You are always welcome back.

Best regards,
Volvo Cars