[Muscas]

OK,

VolvoUK is only going to offer me 5% as a good will gesture.

As I see it, I have the following case against VolvoUK.

1. Previously Volvo has offered up to 50% Good will gesture, thus setting a president. To offer any less than 50% is prejudiced.

2. Volvo advertise their cars as "some of the safest cars in the world" however this component fails without warning, hardly very safe after all, hence the product (car) has been mis-advertised. As a safety issue alone Volvo ought to recall these dangerous ETM's and offer the customer a replacement that is both reliable and offers the consumer peace of mind that they are in fact driving a safe car.

3. After I spend £617 on a replacement ETM, I have no gaurantee that this component is any safer than the previous defective one. So as a consumer I am forced to purchase a product that I know has an inherent and dangerous problem. Volvo has yet to design a replacement in keeping with Volvo's safety record.

4. The recent public awareness with regard to the defective ETM's has undoubtedly had a negative effect on residual values, reinforcing the fact that Volvo should offer a reliable replacement or offer the consumer compensation to match the fall in values of their cars.

I am collecting the car on Wednesday, I have decided not to accept Volvo's 5%, as it equates to a measly £30.

The dealership has kindly offered my 10% as per the VOC discount. Hence the same discount anyway.

I don't really have the time, but I am very annoyed at Volvo and I am keen to persue a case in a small claim court. I believe Volvo has mishandled this ETS issue and are hoping the problem will go away in time.

Any advice would be much appreciated.
This is your opportunity as well!
Your thoughts and comments please.

Patrick