Hi,
I've had a V40 D2 for 3 years now (bought new) and for the most part have been pleased with it.
I had a couple of issues which unfortunately the dealership hasn't been really helpful with (The front disc brakes sheared in half after 2 years and the passenger door has never closed properly - it stands off the bodywork by about 5mm) but I have soldiered on with it and paid for the brakes myself; ignored the door as I will be handing it back after it had run its finance length.
Now to the big problem. The car started reporting low coolant about a month or 2 ago (after the last service as it happens) which I investigated (coolant level looked normal once cooled). The alert came and went quite a lot so I rang the dealership about it - they said Volvo sensors are quite 'twitchy' and 'cautious' and can sometimes go off even when cornering the car. Basically I was told to ignore it unless it stays on (it didn't).
Last week my engine reported a high temperature alert. It said to lower my speed, which I did. I pulled over just to be safe (as I was only a few miles from home), I let it cool and carried on - the warning was gone and I got home fine. The next day I rang the dealer. They said bring it in for a look. I said I wasn't comfortable driving it with a temp issue. They suggested I call out Volvo Assist, so I did.
An engineer turned up and plugged the car into the computer. He said that he could see an anomaly in the pressure of the engine and that to him it looked like the engine was critically damaged but that it might possibly be an air block or something simple. He took it to the dealership.
They dealership phoned me and told me the worst news possible when it comes to car ownership, the engine was broken - it had a crack in the engine block (I'm not very savvy with cars parts, so sorry if I explain this incorrectly). The car would need a completely new engine.
Although I had reported the fault to the dealership and VolvoUK (when the dealership was closed) a good month ago and well within my warranty, this was now 6 days after the warranty had expired (3 years old). The dealership contacted VolvoUK for us and they've offered to meet us half way and pay 50% of the cost (total of about £6000 - so £3000).
I feel a little let down by the Dealership and Volvo as I immediately reported the fault as described by the car inside the warranty and now they seem to not want to honour it.
I've tried to talk to VolvoUK directly but it's proving difficult.
I've been told to use the Sales of Good act which states a 6 year "fit for purpose" and to go through small claims court. I really don't want to do this but I REALLY can't afford the repair.
This isn't just a moan
here are my questions I could use help with:
1. Is this unusual or have these little diesel engines got previous with this sort of problem?
2. Has anyone been through a similar scenario and can offer any advice?
I'm not particularly sure how to proceed now - the dealership have almost washed their hands of it and said to deal with VolvoUK directly. This is quite difficult to do. I'm not confident about going to SCC but I will have to if there is no resolution as I just cant pay for the car to be fixed.
Right now the car is sat in the dealership and if I don't agree to pay - they will not be giving me a car so I can get to work and will probably want me to arrange it to be picked up?
Thanks in advance for any help - sorry if this is in the wrong place or isn't part of what the forum is about.
regards,
Jason.