Quote:
Originally Posted by Clan
if i have problems with the actual insurer after an accident does Chris Knott fight my case for me or do I have to do it all myself ?
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It is common for claims handling to be outsourced to claims specialists. That doesn't mean brokers abdicate responsibility. The regulator would expect companies to ensure their customers are receiving a good claims service and to monitor such. We're always happy to get involved if things aren't progressing to your satisfaction.
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