I've had more appalling examples of service in car dealers than good. The good are often very good, the bad are very bad. Not a great deal inbetween. Anything more then a tea cup of fuel in a test drive is a bonus in my eyes, yup, plenty bad experiences.
I'm more sympathetic towards the football shirt thing. The mood of the country is upbeat, Saturday was a huge event and they wanted to join in, even make it part of their marketing. Not the worst crime.
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I used to have an S40, V60 and XC60 so I am allowed here, honest.
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