Calm yourself down...the response wasn't offensive in my eyes.
A non-illuminating EML is an MOT failure, so you'll want it fixing before the next MOT...assuming your MOT tester checks it (which he should).
That was the jist of the response as I read it, and it included a link to a guy who can reinstate the LEDs on your cluster. Seems like reasonable advice to me!
cheers
James
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