Quote:
Originally Posted by neon
May be worth a call to his boss and explain how you feel.
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Absolutely, I'd forward on the email to the dealer principle and state how unhappy you were with the tone of the response.
My dealer up here in Yorkshire has been absolutely fantastic, throughout the purchase and since. I hadn't agreed a full tank (doh!) before we confirmed the deal, but on the day I picked it up the conversation with my salesman went something like
"And it has a full tank right Stave?"
"Give me 5 minutes Mr Familymangreg and I'll bob around the corner and fill it up for you".
And he duly popped to the filling station next door and filled the car right up for us.
If there is anything wrong with the car, or we want a software update, 3 month check, service whatever, then my dealer are more than happy to arrange for one of their service team who lives close by to pick the car up in the morning on his way in, leaving us a curtesy car and drop it off on the way home. The dealership is a good 1/2 hour drive, so very handy.
My dealership is an independent family owned business. There seems such a variation in the quality for Volvo dealership across the country. Although this might be the same for all manufacturers, I don't know.
:wq