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Old Jun 27th, 2011, 11:08   #23
Coconut
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Last Online: Oct 12th, 2014 09:28
Join Date: Aug 2009
Location: Twon/City
Default Top Marks to Volvo Customer Services

OK,

The car went to the Volvo dealer ( while under warranty ) because the tailgate handle was sticking,
and the tailgate could not be opened easily.

Dealer "cleaned and lubricated" the assembly and returned it to me "working"
stating that the part had not failed so Volvo would not replace it.

I disputed this on the grounds that that the part had a material defect -
namely the manufacturing process used to prevent corrosion ( zinc passivation ) had failed
during the warranty period, and argued that the part should be replaced under warranty.

After sending a photograph ( attached ) to Volvo Customers of the visible part of the tailgate handle pivot pin,
AFTER it had been "cleaned and lubricated" by the dealer, Volvo Customer services have agreed to replace it without charge,
although "without prejudice" and the caveat that this is a gesture of goodwill.
They do not admit that the part actually needs changing !

So it looks like I have another 2 - 3 years before I need to do the stainless steel rod modification myself :-)

Attached Images
File Type: jpg Tailgate Pivot Pin.JPG (80.2 KB, 33 views)
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2008 XC90 D5 Executive, Sandstone Beige Leather, Active Bi-Xenons, Electric Sun Roof, Roof rails, Climate Control, Twin electric front heated seats, Volvo DTi, Full integrated phone, Westfalia Tow Bar....
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