Similar experiences, some staff at dealers are great others are on another planet. Whilst I can look beyond smiles and friendliness, for me, a nice sales person is a warm welcome with a dealership that takes care of its customers after one has purchased a vehicle. This is more important as cars are generally built poorly in this day and age.
If buying new, I'd have no loyalty, just buy from which ever dealer can sell you what you want the cheapest and then take it where you want for maintenance.
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2000 C70 T5 GT Coupe
1998 S70 R / 1995 Toyota Supra Twin Turbo
2007 Mercedes CLS 320 CDI / 2011 Mercedes S350 Bluetec
2007 Suzuki GSXR-1000
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