Hi, I did get mine working fine, my grandkids found out how to switch the screens on!
Does the DVD cradle eject? This will tell you if you have power on the 10dvd unit.
The remote is specific for the 10dvd player and is a flat silver unit.
I would check the ir is working correctly by viewing it through a camera on your mobile phone. You should see it blinking when you press buttons.
Note the receiver is in the vicinity of the rear view mirror.
Hope this helps.
Cheers john l
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