I have a similar problem with my tailgate door in that I can only get it to work 100% of the time with the rubber cover removed, so I have left the rubber cover off and covered the contacts with some duct tape. Its been like this for a long time and maybe you could try to open with the rubber cover removed, assuming its the same as my older model and its only a couple of screws to remove.
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Volvo XC60 2.4 Drive SE 2010
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