here's a video I put together late last year when my tailgate decided to quit.
At 36s in you can see what part of the actuator you need to press down on to open the inoperative tailgate.
At 2min in you get a better appreciation for how to access the little "spoon."
https://www.youtube.com/edit?ar=2&o=...id=QPgYHSKdv9Q
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2003 V40 1.9T B4204T4, 197,000miles (sold but alive!), 2004 S60 2.5T, 160,000miles, 2010 V70 3.2, 125,000miles, 2002 V70XC 2.4, 175,000miles
Click here for my x40 and V70 P3 repair guides