[NAD]

Actually a little bit of both.

It is possible that a failed steering rack boot was missed during a service, although I would be rather surprised, since they are so obvious.

As I couldn't say how it got damaged, not that they showed it to me, I agreed to have it done. I was rather surprised that they billed me 1.5 hours, since it looked like a very simple job to do. I'm aware that some jobs have a short book time which is difficult to achieve and the garage loses out, equally others have longer book time than it takes in reality and the garage 'wins'. Hence my question about what the book time is, as that would be what I would expect to be charged, unless something particularly strange happened.