Volvo Owners Club Forum - View Single Post

Dan F · Nov 11th, 2003, 11:09

Hi.

With a car that new and with that few miles on, I wouldn't accept any excuses at all.

Try another one and see. If there is an obvious knocking, then they should have no problems in hearing it. I would have thought you would be entitled to a replacement car as a goodwill gesture. I don't know why but the longer a dealer procrastinates and hides behind "we can find no problems" the less satisfied the customer becomes.
If they just replaced the car and you were satisfied then they could set about fixing (or otherwise) the faulty car at their leisure and you wouldn't be on here asking for advice and you would think more of the dealer and be prepared to offer some loyalty as a reward for the good service they would have shown by replacing the car.
Oh hum.

They just don't seem to get it do they? Excuses does NOT amount to customer service.

Dan.

Nov 11th, 2003, 11:09	#8
Dan F Premier Member Last Online: Apr 7th, 2008 13:05 Join Date: Dec 2001 Location: Worcs	RE: S60 R Suspension Problems Hi. With a car that new and with that few miles on, I wouldn't accept any excuses at all. Try another one and see. If there is an obvious knocking, then they should have no problems in hearing it. I would have thought you would be entitled to a replacement car as a goodwill gesture. I don't know why but the longer a dealer procrastinates and hides behind "we can find no problems" the less satisfied the customer becomes. If they just replaced the car and you were satisfied then they could set about fixing (or otherwise) the faulty car at their leisure and you wouldn't be on here asking for advice and you would think more of the dealer and be prepared to offer some loyalty as a reward for the good service they would have shown by replacing the car. Oh hum. They just don't seem to get it do they? Excuses does NOT amount to customer service. Dan.