Yes I do have to agree, I ordered carpet from him, heard nothing, called and all seemed well, heard nothing, sent a few polite emails but no reply, called again to get an update and now given up. Very polite and always answers the phone, quality is fab on few of his jobs I've seen, but as you say you do need the patience of a saint.
Have you received yours yet Saintlyvolvo. I guess like we all do he gets too busy and can't keep up.
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