"I can't call anyone during the day". Didn't know you were a vampire? Can't think of any other excuse.
Most small business places just aren't geared to work with emails, just too busy keep an eye on those. Sometimes even phone calls are too much if you don't have a receptionist. I think Simon is one of 3 and they all work on the shop floor as it were. I've generally found that Simon will answer promptly but I do leave it until just after lunch so they can get overnight orders sorted out first. Try and make a list of what you think you need and stick to it, then ask if there is anything extra Simon thinks you may need to fit the parts you've agreed on.
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