As discussed over the phone yesterday, we apologise that our service fell short of your expectations on this occasion.
We've found that Transferwise offers a convenient payment portal for both our UK and International customers. We have not had any issues whatsoever with Transferwise (unlike some other online / phone payment companies) and have raised the matter of the "currency exchange" which you mentioned by phone, with them, and hope to get some clarification - thank you for bringing that to our attention.
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