Dai, you are living in a fantasy world. The customer wasn't 'disappointed that the system was not at fault' the customer was disappointed that the system you fitted DOESN'T WORK PROPERLY.
You profess to specialise in converting Volvos. The work you turned out is shoddy, it uses inferior quality components and the lack of expertise is evidenced by the simple fact that the car fails to work properly.
Rick complained to you that the system didn't work properly and he incurred expenses, both monetary and in loss of time and earnings taking the car back to you. He did so because that was the reasonable thing to do and because you had assured him that you would change the system on his car. You assured him you'd give it back to him fully functional.
It was driven back to you on petrol because it wouldn't run on LPG at all.
You reneged on that promise. You rang Rick up and told him the car was ready to collect and that all you had done was changed the spark plugs. It took you nigh on 2 weeks to change 5 spark plugs.
At that point Rick got extremely angry. He knew the issue wasn't the spark plugs. At your behest he had changed ALL the ignition components, including the plugs. He had first fitted NGK plugs, then he changed everything for parts bought from Volvo. The car still wouldn't run properly.
I then became involved. You had agreed with Rick to fit an OMVL system. You told me by phone that you didn't want to do that because it would look untidy. All you could get was 8 cylinder injector blocks.
You then talked me through, a myriad of systems, none of which you wanted to fit. Eventually you agreed to replace the parts you'd fitted with a Prins kit.
You then demanded £775 to do that.
At that point Rick collected his car, not because he was happy it was fixed or because it now worked but because it was the only course of action left open to him. When he collected the car it still ran badly and misfired.
The myriad of faults are listed in this thread. We now know the following.
1) The certificate you issued for your 'installation' is from an organisation that ceased to exist in January 2008.
2) You failed to supply the parts listed on your own price list.
3) The work you turned out is not fit for purpose, the car refuses to run properly on LPG and it has broken down completely on several occasions.
4) The parts you used are of poor quality, this is not a 'premium gas installation'.
Rick wants his money back. That is the only recourse left open to him and he will write to you to that effect.
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