Quote:
Originally Posted by techwatcher
Jason,
Call the dealer and ask for the name and email address of the dealer principal.
Write an email to the dealer principal detailing the events that have occurred, including dates of conversations with the dealer and Volvo Assist. Stick to the facts and ask the dealer principal to honour the warranty given the circumstances. Bear in mind that technically the car is out of warranty and that neither the dealer or Volvo UK is obliged to provide any contribution to the cost of repair. However given that the symptoms were reported to the dealer and Volvo Assist prior to the warranty expiring IMHO you do have a case.
If this approach doesn't work then as you have identified you should use the small claims court.
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Techwatcher,
Thanks for the advice. I ended up sending a PM via Twitter (of all things) to Volvo Sweden and got a response from UK Customer Relations later that day. After pretty much copying and pasting the OP, they have today (right this minute actually) agreed, as a gesture of goodwill, to replace the engine free of charge. This is a massive weight off my mind (and finances
).
They've also told me to take in the vented disc that sheared in half as it's unusual. They might even make my door look closed like it's supposed to if I'm lucky.
Thanks to everyone above for any advice you gave, really appreciated.
And remember: Low coolant alerts could mean something sinister, don't let the Dealership shrug it off if you have a warranty.