Thanks everyone.
Hmm.... looks like something else that the dealership completely lied about then! I think I'll forward their emails onto Volvo so that they can re-educate them.
It's the B5P engine. Ignoring the parking climate function on the app completely then ... I can start the car remotely through the app, but can't get any heat at all from the seats, steering wheel or screen. On the central screen I have these ticked as options to start, so will have to do some more research to work out what's going on here.
So frustrating when the online manual includes options that aren't even supposedly available in this country or on my vehicle, and is so complicated. I've asked repeatedly for the dealership to do a video call with me to run through the car as they couldn't do a proper handover, but they don't seem to understand what they've sold us either!
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