Quote:
Originally Posted by TimatChrisKnott
We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!
I am not going to answer you in a personal nature because the comments are a little immature and unjustified.
I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.
It is rare IF EVER that i have heard someone moan about the policy being lacklustre.
Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.
If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!
I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.
I don't say that in a boastful way but usually this is what happens because the whole story comes out.
Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.
We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.
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Tim... you're a ****
do Chris Knot actually pay you to sabotage their reputation in this manner?
I'm appalled - as a former Customer Service Manager at John Lewis, if you were working for me back then - I would have without doubt put you a disciplinary and a retraining course for your simply awful approach to your clients, I never had to deal with something written by an employee to clients or potential clients as dreadful as this, even from 17 & 18 year old part time workers - even they managed to be polite unless severely provoked by the client.
awful - just cringe worthy.