Volvo Owners Club Forum - View Single Post

ScottR · Oct 25th, 2007, 10:46

I've been to RTs once and from the very start I was impressed, Russ treats you as a close friend-one you can trust lending your pride and joy to! He gave my T5R a full health check-and it needs a few odds and sods admitedly. We sat down and focussed on the Most Important and have taken it from there! I've called him up for advice whenever I've needed it and he has always been happy to help-Unlike SW Autos who Quote said " We are not an advice service but I'll tell you anyway" Ah Cheers nob! Russ has hit the nail on the head-its all about customer service-word of mouth will spread his professionalism!
On that note its time to name and shame a so called Volvo specialist, remember this name guys -ACC Volvo Ltd- in Farnborough. I took my car to them as they were much closer than RT. They did a bit of work for me, cheaper than RT in labour charges and the work was good. First time I arrived there Frasier greeted me - nice guy, only thing is he had to pull a courtesy out of thin air as the one I had asked for he had not prepared for me and the car was running on vapours! Nice start. Dont get me wrong the work was good but when I left my car with them to do a starter motor and the radiator for a week while I was away and I came back only to find my front bumper with extra CRACKS and SCRATCHES all over it, I was not very pleased - they denied everything-said they look after customers cars! Then why is mine in worse condition now than it was a week ago? Then the icing on the Cake is that the Mechanic Simon (Part Owner) started to get aggressive and threatining towards me and it ended up with him shouting "F*$k Off go back to RT". They know it was done there as a comment about "have you seen your bumper, whats holding it together" was said - what so now its ok you have smashed my bumper cos it was F*&ked anyway? Get real
The way he should have dealt with it was check who drove the car and see if the did knock or bump the front bumper-Honesty is the best policy.
So I Will NEVER EVER go back there-they could take a lesson from RT about customer Services and SIMON needs anger management classes or something
Avoid these guys!!
If you love your performance Volvo and want the best for it, RT Mechs Liphook is second to no one. Russ should get an award or something!!
Thanks
RT, Id say keep up the goodwork, but you always do!
ScottR

Oct 25th, 2007, 10:46	#5
ScottR New Member Last Online: Dec 13th, 2008 23:07 Join Date: Feb 2007 Location: CAMBERLEY	RT Mechs Rule!! I've been to RTs once and from the very start I was impressed, Russ treats you as a close friend-one you can trust lending your pride and joy to! He gave my T5R a full health check-and it needs a few odds and sods admitedly. We sat down and focussed on the Most Important and have taken it from there! I've called him up for advice whenever I've needed it and he has always been happy to help-Unlike SW Autos who Quote said " We are not an advice service but I'll tell you anyway" Ah Cheers nob! Russ has hit the nail on the head-its all about customer service-word of mouth will spread his professionalism! On that note its time to name and shame a so called Volvo specialist, remember this name guys -ACC Volvo Ltd- in Farnborough. I took my car to them as they were much closer than RT. They did a bit of work for me, cheaper than RT in labour charges and the work was good. First time I arrived there Frasier greeted me - nice guy, only thing is he had to pull a courtesy out of thin air as the one I had asked for he had not prepared for me and the car was running on vapours! Nice start. Dont get me wrong the work was good but when I left my car with them to do a starter motor and the radiator for a week while I was away and I came back only to find my front bumper with extra CRACKS and SCRATCHES all over it, I was not very pleased - they denied everything-said they look after customers cars! Then why is mine in worse condition now than it was a week ago? Then the icing on the Cake is that the Mechanic Simon (Part Owner) started to get aggressive and threatining towards me and it ended up with him shouting "F$k Off go back to RT". They know it was done there as a comment about "have you seen your bumper, whats holding it together" was said - what so now its ok you have smashed my bumper cos it was F&ked anyway? Get real The way he should have dealt with it was check who drove the car and see if the did knock or bump the front bumper-Honesty is the best policy. So I Will NEVER EVER go back there-they could take a lesson from RT about customer Services and SIMON needs anger management classes or something Avoid these guys!! If you love your performance Volvo and want the best for it, RT Mechs Liphook is second to no one. Russ should get an award or something!! Thanks RT, Id say keep up the goodwork, but you always do! ScottR