[DJT]

Dear Mr Tuting

Thank you for your e-mail.

I can confirm that there are no outstanding recalls linked to your vehicle and furthermore, we did not launch a recall in Europe in relation to the ETS/ETM.

I’m afraid therefore that this is not something we would contribute towards as at almost 11 years old and 172,000 miles, the vehicle falls outside our goodwill parameters. I am sorry I could not respond more positively however I’m sure your local Volvo dealer will be happy to look at the car, provide a confirmed diagnosis and a price for rectification.

Jo Bright

Customer Support Manager
Volvo Car UK Limited
Volvo Car Group - Western Europe