[skyship007]

Originally Posted by Steve001

That's great thanks. I got the car from a major dealership so am not happy that they sabotaged my engine rather than fix it. It's out of warranty now but my argument is that they never fixed the initial jerking problem whilst it was under warranty. They are doing their best to ignore me now.

The Volvo specialist said that the codes showed the EGR was faulty along with other intermittent fault codes. I'm not sure what they are tho. I got the garage to photo the plate and bung in situ whilst in the vehicle and they gave me the parts. Am thinking I should take legal advice. Do you have any idea what EU rules they have broken? I'm going to have to build my case of they are going to sort this out for me!

Thanks again

First of all you need to write to them (Recorded letter) and include a copy of the Pic. Check to see if this Volvo stealer has a blog that is not moderated (Unlikely), try and post the same Pic and letter copy.
Copy everthing to the main area Volvo dealer (Might be London).

The EU can't help unless you want to try the central court over the emissions case for a breech of your rights to clean air. That would take a few years.

In the UK it's probably a case for the local small claims court. You can do that yourself, but do remember that what was said does not really count, it's the recorded letters or company e-mails AND pictures. Inform your insurance company to see what they say, as that letter or e-mail might be of use.

Not sure what the current limit is, but it was 5000 pounds a few years ago and that includes costs, which will be minimal. You have a first class case!

PS: So how much did they sting you for ??
Try getting a good clean phase 2 V40 diesel next time!